Michelle is a senior vice president leading NORC’s Health Care Programs department where she provides corporate leadership for an annual $40M portfolio of over 20 projects. She brings research and technical expertise, management skills, and extensive experience supporting a wide range of Federal, State, and nonprofit health agencies’ needs to ensure the successful execution of projects. 

Michelle has corporate oversight responsibility for the Medicare Current Beneficiary Survey – NORC’s largest field study, deploying a team of 220 field interviewers nationwide to conduct over 35,000 surveys annually on the health and health care experiences of over 14,000 Medicare beneficiaries. 

Michelle also oversees NORC’s work in Medicaid and Marketplace coverage and has directed a number of projects involving data collection and monitoring, operational support, and technical assistance. Key projects include the CMS Medicare-Medicaid Coordination Office’s Financial Alignment Initiative – a demonstration to test alternative approaches to providing integrated service delivery and payment models for individuals enrolled in both Medicare and Medicaid and the Nationwide Adult Medicaid CAHPS survey – the first-of-its kind national patient experience survey of adults in the Medicaid fee-for-service and managed care delivery systems.

Before joining NORC, Michelle was the first Director of Eligibility and Enrollment Policy and Operations for the Centers for Medicare & Medicaid Services, Center for Consumer Information and Insurance Oversight, where she led a team of more than 40 staff to support policymaking and program operations for determining eligibility and enrolling individuals into marketplace coverage. Prior to her federal service, Michelle was Associate Director for Long-Term Care at the D.C. Department of Health Care Finance, where she managed operations and oversight of the District’s long-term care services programs including Medicaid home and community-based service waivers. She spent more than a decade conducting policy research on Medicare and Medicaid for the Kaiser Family Foundation.